Scans.ai Privacy Policy

Introduction

Scans.ai (Pty) Ltd respects your privacy. This policy clearly explains how we handle your data collected via our mobile app and services, compliant with POPIA, GDPR, and app store guidelines.

Information Collected

We collect:

• Identification: Name, ID, driver’s license, company details.
• Contact: Email, phone number, address.
• Demographics: Date of birth, gender, nationality.
• Vehicle & Inspection Data: VIN, registration details, inspection images, damage reports.
• Transactional Data: Payment details, invoices.
• Usage Data: IP address, cookies, device information.
• Mobile-specific Data: Location (optional), camera access, device details, notification tokens.

How We Use Your Data

We use your data to:

• Deliver and improve our services.
• Conduct vehicle inspections and claims processing.
• Collaborate with partners (e.g., insurance, fleet, dealerships, e-hailing).
• Meet legal and contractual obligations.
• Monitor app performance and user engagement.

Legal Grounds for Data Use

We process data based on your consent, contractual needs, legal obligations, and legitimate interests (balanced with your rights).

Sharing Your Data

We may share your data with:

• Trusted partners for service-related tasks.
• Cloud providers, analytics services, regulators, or legal entities as required.

All partners are obligated to safeguard your data.

International Data Transfers

Data processed outside South Africa is protected through appropriate legal safeguards.

Data Security

We implement robust security measures, including encryption, strict access controls, and continuous monitoring.

Data Retention

Your data is retained only for necessary business or legal purposes, after which it’s securely deleted or anonymized.

Your Privacy Rights

You can:

• Access, correct, or delete your personal data.
• Withdraw consent or object to processing.
• Lodge complaints with relevant authorities.

Children’s Privacy

The app is not designed for children under 13. We do not knowingly collect their data.

Policy Updates

We may revise this policy periodically. Significant updates will be clearly communicated.

Contact Us

For any questions or requests, please contact support@scans.ai.